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Return Policy

Thank you for choosing Optik Eyecare to provide you with your eyecare and eyewear needs.  We are confident that you will be pleased with our products and services which we provide both online and in the practice. The conditions of our guarantees are outlined below. 

 

Examinations:

  • No charges for prescription recheck appointments within 3 months of collecting prescription eyewear made by us.

Frames / Sunglasses:

  • 1 Year warranty against defects or faults in manufacture, unless a longer warranty period is provided from the manufacturer.  The product will be replaced or repaired to a high standard.

Spectacle Lenses:

  • 3 month remake warranty on prescription changes
  • 3 month warranty on progressive lens adaptation
  • 1 month "Satisfied or Exchange" warranty on change tint or anti-reflective lenses
  • 2 Year warranty on all faulty lens coatings, including hard and anti-reflective coatings.

Contact Lenses:

  • Any boxes purchased from us that are unopened, undamaged, and that have at least 6 months to expiry, can be exchanged for a different power, or credited against a different lens design
  • Any faulty lenses within a box will be exchanged.

Contact lens solutions and Eyecare drops

  • Any solutions purchased from us where the packaging remains unopened, undamaged and have at least 6 months to expiry can be refunded or exchanged for another product.
  • Any drops or supplements purchased from us where the packaging remains unopened, undamaged and have at least 6 months expiry can be refunded or exchanged for another product

Shipping costs

  •  
  • Optik will cover all/any shipping costs for returns or replacement products.

 

We have been in business in Pukekohe for 30 years.  We are proud of our reputation and rely on customer’s reviews and recommendations.  We want you to be happy that you chose to be a customer at Optik.  We will endeavor to solve any problems or issues you may have with your purchase or service.

Our Details

20 Hall Street
Pukekohe  
   
Phone 09 238 3796
  0800 SEEING
Email pukekohe@optik.co.nz